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Support

Immersive Technologies' Advanced Equipment Simulators have become mission critical for many of our customers around the globe. We appreciate how important it is for your simulator to achieve the highest level of operational availability through responsive and high quality support.

Immersive Technologies’ has established support offices around the world close to its many customers allowing rapid mobilization to site. This comprehensive network of support professionals are on call to ensure your simulator is fully functional and that you are certified in TrainerAdvantage, ensuring your simulator training delivers results expected.

Support coverage includes the following key features:

  • Scheduled On-site Service
  • 24 Hour Phone Support
  • System Upgrades
  • Extended Parts Warranty
  • Emergency On-site Service
  • User Group Customer Forums
  • Site Data Analysis and Training Needs Analysis
  • On-Site Launch/Go Live Support
  • Continuous Improvement Projects
  • Management Progress Reporting
  • Workforce Development Projects

24-Hour Phone Support

  • Australia: +61 8 9347 9099
  • North America: +1 801 727 0766
  • Latin America: +56 2 2246 88 04
  • Asia: +62 21 293 496 99
  • Africa/Saudi Arabia/Europe: +27 11 973 7939

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