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Support

Immersive Technologies' Advanced Equipment Simulators have become mission critical for many of our customers around the globe. We appreciate how important it is for your simulator to achieve the highest level of operational availability through responsive and high quality support.

Immersive Technologies’ has established support offices around the world close to its many customers allowing rapid mobilization to site. This comprehensive network of support professionals are on call to ensure your simulator is fully functional and that you are certified in TrainerAdvantage™, ensuring your simulator training delivers results expected.

Support coverage includes the following key features:

Scheduled On-site Service
24 Hour Phone Support
System Upgrades
Extended Parts Warranty
Emergency On-site Service
User Group Customer Forums

TrainerAdvantage™ Training
Custom Mine Site Updates
Curriculum Development
Curriculum Periodic Review and Update
Joint Implementation Planning and Management
Joint Operational Planning and Management

Site Data Analysis and Training Needs Analysis
On-Site Launch/Go Live Support
Continuous Improvement Projects
Management Progress Reporting
Workforce Development Projects
Embedded Specialist Trainers

24-Hour Phone Support

Australia: +61 8 9347 9099
North America: +1 801 727 0766
Latin America: +56 2 2246 88 04
Asia: +62 21 2793 8266
Africa/Saudi Arabia/Europe: +27 11 973 7939

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