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Customer Support Packages

Gold - Silver - Bronze Customer Support Programs

Flexible packages delivering system availability, mitigation of implementation risks and real operational results.

Immersive Technologies’ 5 year Customer Support Packages (CSP) enable you to maximize the availability and performance of your Advanced Equipment Simulator and realize superior returns on investment.

Continued investment, in both your equipment and staff, will ensure your asset delivers great returns over the life of the equipment. Commitment to the CSP ensures asset protection as well as access to Immersive Technologies’ ever growing “best practices” knowledge base.

With a comprehensive spectrum of support features, CSPs allow for a level of coverage to meet your training needs.

These support programs represent a major commitment from Immersive Technologies to support and standby our customers and their training simulator long into the future.

Support coverage includes the following key features:

  • Scheduled On-site Service
  • 24 Hour Phone Support
  • System Upgrades
  • Extended Parts Warranty
  • Emergency On-site Service
  • Joint Operational Planning and Management
  • Site Data Analysis and Training Needs Analysis
  • On-Site Launch/Go Live Support
  • Continuous Improvement Projects
  • Management Progress Reporting
  • Workforce Development Projects